The last mile is becoming the most critical—and complex—part of logistics.
In this Market Guide for Last-Mile Delivery Technology, Gartner provides an in-depth look at how delivery orchestration sits at the core of last-mile solutions, enabling more service options while maintaining control over cost, capacity, and customer experience.
Nash has been recognized as a Representative Vendor in the 2025 Gartner® Market Guide for Last-Mile Delivery Technology.
Download the report to learn:
‣ Key requirements and trends shaping the last-mile delivery technology landscape
‣ What capabilities Gartner identifies as critical for modern delivery operations
‣ How enterprises are using AI and orchestration to reduce cost-to-serve and increase revenue
‣ How leading organizations are preparing for 2026 delivery complexity
This guide provides an objective view of the market to help organizations plan their last-mile strategy for 2026 and beyond.
Key market signals from the 2025 Gartner® Market Guide include
39% of logistics leaders say improving customer experience through more service choices is their top priority over the next five years
is replacing basic routing as enterprises manage internal fleets, 3PLs, and local carriers in parallel
has moved from experimentation to mandate, with agentic AI becoming a core focus of last-mile vendor roadmaps heading into 2026
"Overall, integrating with Nash has been a great experience. We were impressed with the Nash team's ability to quickly understand our front end experience and adjust the integration accordingly."
Group Product Manager - Retail
"I really appreciate that Nash has helped us take back control over our customer's delivery experience."
Group Product Manager - Retail
"Nash's greatest strengths are its scalability, flexibility, and real-time visibility. Some outstanding features include Dynamic Dispatch Strategies, auto-reassignment, configurable triggers, real-time visibility, overall platform and TMS/delivery application features."
Operations Manager - Retail
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