The last mile is becoming the most critical—and complex—part of logistics.
In our opinion, this Market Guide for Last-Mile Delivery Technology provides an in-depth look at how delivery orchestration sits at the core of last-mile solutions, enabling more service options while maintaining control over cost, capacity, and customer experience.
Nash has been recognized as a Representative Vendor in the 2025 Gartner® Market Guide for Last-Mile Delivery Technology.
Our key takeaways from the report include:
‣ Key requirements and trends shaping the last-mile delivery technology landscape
‣ What capabilities Gartner identifies as critical for modern delivery operations
‣ How enterprises are using AI and orchestration to reduce cost-to-serve and increase revenue
‣ How leading organizations are preparing for 2026 delivery complexity
This report provides an objective view of the market to help organizations plan their last-mile strategy for 2026 and beyond.
The 2025 Gartner Future of Logistics Survey shows that improving customer experience through offering more service choices (39%) and increasing the digitalization of processes and offerings (35%) are the primary priorities for logistics functions over the next five years.
While some vendors have expanded their application offerings, most do not yet offer all the capabilities required to fully support all last-mile fulfillment processes and delivery service offerings.
Adopting generative AI (GenAI) and other forms of artificial intelligence is the top supply chain technology-funded initiative. Agentic AI capabilities are one of the main focuses of last-mile delivery (LMD) vendors in current roadmap plans.
"Overall, integrating with Nash has been a great experience. We were impressed with the Nash team's ability to quickly understand our front end experience and adjust the integration accordingly."
Group Product Manager - Retail
"I really appreciate that Nash has helped us take back control over our customer's delivery experience."
Group Product Manager - Retail
"Nash's greatest strengths are its scalability, flexibility, and real-time visibility. Some outstanding features include Dynamic Dispatch Strategies, auto-reassignment, configurable triggers, real-time visibility, overall platform and TMS/delivery application features."
Operations Manager - Retail