Dynamic Dispatch
Selects the best provider for each delivery on cost, reliability, performance, and more.
Intelligent Orchestration
The reasoning behind every dispatch.
Dispatch every order against your business goals, picks the best provider across your fleet, your contracted carriers, and your gig providers, and gives you the controls to intervene when judgment matters.
Dynamic Dispatch & Dispatch Strategies
Every order, orchestrated to your rules. Tuned to drive profit.
Nash uses proprietary machine-learning models trained on 100M+ deliveries to optimize every order for cost, reliability, and speed, so every route maximizes profit per delivery.
Create a strategy, assign carriers, set guardrails, and the detail panel shows how it’ll work in action. Every weight maps to its OTIF and cost so the trade-off is visible the moment you make it.
Dispatch strategies
Strategies
Static strategies
Dynamic Dispatch
Reinforcement-learning policy maintained by the Auto-Improvement agent. Picks the carrier that best moves your tracked KPI right now, updating the rule live without ops in the seat.
Tracked KPI · trailing 24h
$8.31↓ −3.2%
Cost per order
Live
14:22policy updateRoadie ↓2% · Uber ↑2%
13:48exploredFedEx +1 dispatch (within tolerance)
13:11policy updateUber ↓1% · FedEx ↑1%
Observed mix · last 24h
Roadie38%
Uber34%
FedEx28%
Guardrails
Cost / order
± 4%
5 min
For demonstrative purposes only. Carrier names, OTIF rates, and costs shown are illustrative and do not reflect real rates or performance from the listed providers.
Automations
Your operating logic, set once. Running and improving continuously.
Build the logic behind every order, route, and exception without writing code. Configure how work gets dispatched, when it reroutes, how exceptions resolve, and what happens when conditions shift.
Set it once in the no-code builder, or extend it through the API, and the platform runs it continuously, adjusting as the real world does.
Automations
Default routing — every Chicago metro order under $200 goes through the Helix Default Strategy.
The Agentic Intelligence Layer
AI agents always on, paging a person only when judgment is needed.
Each watches a signal, applies your rules, acts. Custom agents on top.
Route Protection
Watches running routes for ETA slippage, traffic, and dwell anomalies. Intervenes within your rules.
Voice Support Agent
Handles inbound customer support calls: rescheduling, cancellations, refunds.
Auto‑Improvement
Pointed at your KPI. Tests rules and carrier mixes live, keeps what moves it.
Custom Agents
The plays only your team would write. Build them on the same fabric.
+ BUILD
Live Operations
See everything, everywhere, all at once.
Every order, every exception, every risk alert in a single platform. Agents reschedule, reroute, and swap providers in seconds to protect on-time delivery, and flag what needs a human in the loop.
The streams an operator would otherwise stitch together by hand, now surfaced and actioned in one place.
Overview
Orders
1,204
+4.3%
vs. last week
Avg fulfillment
2h 34m
−12.1%
vs. last week
Provider ratio
88.4%
+2.8%
vs. last week
Cost per order
$8.92
−1.2%
vs. last week
97.2%
Pickups on time
1,154 of 1,187
95.8%
Dropoffs on time
1,076 of 1,123
0.8%
Cancellations
9 orders
2.1%
Reassignments
25 orders
Delivery volume · last 24 hours
Attention needed
8 orders require manual review · 3 dispatch failures, 5 customer follow-ups.
| Status | Order | Pickup | Dropoff | Provider |
|---|---|---|---|---|
| En route | NSH-1842 | Grocer A · Hayes450 Hayes St | Lincoln Park2231 Webster Ave | Roadie |
| At pickup | NSH-1841 | DC 7 · Logan2746 N Clybourn | Wicker Park1640 N Damen Ave | Uber |
| En route | NSH-1840 | Grocer B · Lincoln1840 N Clybourn | Bucktown1944 W Cortland | Grubhub |
| Delivered | NSH-1839 | Pharmacy A · Wicker1601 N Milwaukee | Logan Square2418 N Kedzie | Roadie |
| Slipping | NSH-1838 | Pharmacy B · Halsted3046 N Halsted | Lakeview3645 N Sheffield | Uber |
| Delivered | NSH-1837 | Grocer C · Bridgeport3145 S Ashland | Pilsen1828 S Loomis | Grubhub |
NSH-1840
En routePickupGrocer B · Lincoln
DropoffBucktown
ProviderGrubhub
Distance2.4 mi
ETA14:38 · on time
Activity
Order created
14:02 · auto-routed via Weighted distribution
Driver assigned
14:04 · Grubhub · Marcus T.
Pickup completed
14:18 · 4 items confirmed
En route to dropoff
14:21 · ETA 14:38
Lincoln → Bucktown · 2.4 mi · ETA 14:38
8 orders require manual review
3 dispatch failures, 5 customer follow-ups. Auto-resolution attempted on all; the items below remain.
Flagged14:11
Slipping14:34
Manual13:58
Action13:40
