ORCHESTRATE

Your Orders. 
Optimized and Allocated.

Deliver any order, anywhere, with full context. Orchestrate dispatches to the best provider, maximizes capacity across every route, and gives you the controls to intervene when it matters.

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Delivery Orchestration for Every Order, Anywhere, in Real-Time

Apply business logic to route each order through the right workflow, trigger actions automatically, and resolve exceptions before they escalate. Stay in control with instant intervention, reallocation, and full visibility into every decision.

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Helping innovative companies scale their delivery operations

Unify control across every fleet

Route orders to owned and third-party delivery providers from one workspace, with flexible rules that reflect your SLAs, regions, and business priorities.

Maximize profitability per delivery

Powered by Dynamic Dispatch, Nash uses proprietary machine learning models trained on 100M+ deliveries to optimize every order for cost, reliability and speed, to maximize profit per delivery.

Instant intervention

Live tracking and real-time risk alerts surface issues as they happen. so ops teams can reschedule, reroute, or swap providers in seconds, protecting on-time delivery performance.

Orchestrate by the Numbers

12x

Return on cost investment in 2025

>$3

Savings per order by using Nash's Dynamic Dispatch

2M+

Deliveries and growing

Results based on a Fortune 100 retailer’s next-day delivery operations across 6,000+ stores in North America

The Decision Engine Behind Every Order

Make every dispatch decision with complete context, routing each order and triggering the right actions in real time

Define How Orders Flow

Set rules once, then route every order to the right dispatch strategy based on order value, product type, destination, and SLAs.

Automate Route Planning

Optimize every delivery in seconds by balancing price, reliability, speed, constraints, and driver capacity. Select the highest-value provider for each order to increase utilization, reduce empty miles, and cut delivery costs by up to 20%.

Maximize Capacity Utilization

Automatically respond to traffic, capacity shifts, and rush orders with real-time reassignment. Flag at-risk orders and trigger updates, escalations, or refunds to keep deliveries on track and customers out of support.

Optimize 1,000s of orders up to 50x faster  

Validated across 100M+ deliveries processed by Nash customers

Increase Throughput Without Adding Capacity

Sequence pickups to reduce wait times and congestion while increasing capacity utilization across every route.

Balance the Right Trade-Offs

Optimize across cost, speed, reliability, and fleet availability to route every order to the best fit provider or strategy.

No-Code Agility

Manage dispatch strategies, eligibility rules, and optimization logic directly in the Nash portal with zero engineering resources required.

Define How Orders Flow

Route each order to the appropriate dispatch strategy using configurable rules based on merchant-defined attributes like order value, product type, destination, and SLA, so every order follows the correct path automatically.

Automate Route Planning

Set it and forget it. With Optimization Scheduler you can automate routes at your preferred intervals. Adapts to new orders and changes without manual intervention. 

Optimize Capacity Across Every Route

Automatically optimize multi-stop routes in seconds by balancing driver capacity, time windows, and vehicle constraints.

Maximize Capacity Utilization

Using machine learning algorithms, Nash intelligently groups orders to maximize capacity and service commitments, reducing empty miles and cutting costs by up to 20% without adding vehicles.

Increase Throughput Without Adding Capacity

Strategically sequence pickups to spread loading across your optimal window, reducing driver wait times and dock congestion while increasing overall capacity utilization.

Balance the Right Trade-Offs 

Balance cost, speed, reliability, and fleet availability to route every order to the best-fit option, without manual decision-making. 

Real-Time Exception Management 

Respond automatically to traffic, capacity shifts, and rush orders with real-time reassignment to protect delivery performance.

Configurable to Business Goals

Configure constraints that reflect your business rules like ensuring fair carrier distribution, service commitments, and cost control while optimizing within your boundaries.

Built for Modern Commerce
Whether you are delivering groceries in under an hour or scheduled windows, coordinating prescription refills, or managing catering orders, Nash applies the right rules and real-time optimization to deliver any order on time

Grocery

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Retail

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Restaurants

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Pharmacy

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Platforms

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Impact of Dynamic Dispatch

Reassignments Reduced
On-Time Delivery Improvement
Cost Efficiency Gains
Wait Time Reduction

Restaurant Chain

-58%
+7.8%
-4.6%
22%

On-Demand Grocery

-56%
+3.9%
-0.5%
62%

Multi-National Retail

-58%
+7.8%
-4.6%
22%

Resolve exceptions in minutes, not hours

Track performance, surface at-risk orders, and take action instantly with built-in controls for edits, cancellations, reassignment, and notes

Get into the Details

Modify order details (like address, instructions, and more) even after dispatch, with changes reflected to drivers or providers.

Cancel Orders

Cancel active delivery orders when needed, with rules to handle provider cancellation fees or driver notifications.

Reassign Jobs

Manually reassign a delivery job to a different driver or provider on the fly, like when your initial courier becomes unavailable.

Jot Down Job Notes

Add internal notes or special instructions to delivery jobs that can be seen by dispatchers, and even drivers if needed.

Meet Nash AI Agents for Delivery Operations

Customer Support

Automates delivery support 24/7, resolving WISMO requests, reschedules, cancellations, and refunds, while proactively notifying customers with updates

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Dispatch

Manages delivery exceptions by reassigning drivers, replanning routes, and adapting dispatch decisions as conditions change

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Operations

Ingests orders from calls, emails, and systems, validates and corrects addresses, translates instructions for drivers

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Verification

Reviews proof of pickup, delivery images, signatures, and seal integrity, flagging anomalies and requesting clarifications

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Reconciliation

Validates refunds, reconciles invoices, and matches payments against contracts and SLAs, without manual review

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The intelligent logistics platform for modern commerce

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