Engage
Deliver branded tracking, real-time updates, AI support, and feedback tools to own the customer experience.
Raise your NPS by 5 points or more
*Based on results from real Nash customers and data from over 1 million deliveries
Real-time, branded tracking
Keep your brand front and center with customizable tracking links
Universal real-time tracking
Show where the delivery is on the map from order placement to drop-off, with real-time tracking across all fleets.
Made brand-ready
Maintain brand consistency by customizing tracking links with your logo, brand colors, and social handles.
Show the right info
Display as much or as little information as you want, including driver phone numbers, license plates, and more.
Custom notifications for custom engagement
Keep customers in the loop every step of the way.
Choose your channels
Send real-time delivery updates via SMS, email, or use webhooks and our API to send notifications in-app or through your customer communication platforms.
Set your triggers
Decide when your customers receive notifications based on pickup and dropoff status, or create custom triggers.
Craft custom messages
Bring your brand personality to life throughout the entire delivery lifecycle with custom messages and special offers that foster engagement and loyalty.
Customer feedback
Get real-time feedback from customers to improve performance.
Tailor feedback questions
Maintain branding and gather insights with feedback options like star ratings, NPS, thumbs up/down, or free text fields.
Incorporate feedback into your dispatch strategy
Use customer feedback to refine dispatch strategies by prioritizing fleets with higher ratings or better performance
Sync data with your CRM
Track specific customer experiences and tailor future interactions. Flag loyal customers or those with poor experiences to improve future deliveries and their brand experience.