Customer Stories
Customer Stories
When Kirstyn Shaw started dropping off chocolate chip cookies to friends during the early days of the pandemic, she had no idea it would turn into a full-fledged business. But one homemade Shopify site and a lot of word-of-mouth buzz later, The Very Best Cookie became one of LA’s most beloved cookie shops.
Founded on small batches, personal touches, and unforgettable flavors (think brown butter rice crispy treats or stuffed pistachio “Dubai-style” cookies), the business quickly grew from a kitchen in her parents’ home to a brick-and-mortar store in mid-city Los Angeles.
With no outside investment, The Very Best Cookie has grown organically, building a loyal fan base through Instagram, Food influencers, and real human connection. Today, the brand delivers warm cookies across LA, ships nationwide, and fulfills catering orders for corporate clients, weddings, and Hollywood productions.
Before using Nash, Kirstyn and her team had to:
Delivering fresh, warm cookies should feel magical for the customer, but behind the scenes, it was becoming exhausting.
Efficient, reliable delivery is important—especially during the holidays, when 25% of annual revenue comes in.
“It’s just more seamless. And I trust it more, especially with our bigger orders.”
Kirstyn first heard about Nash through a referral. What stood out to her was the ability to:
Because Nash integrates directly with Shopify, the team can manage deliveries and send them to delivery providers without jumping between systems.
This was a major win for a small team juggling in-store, online, and catering orders. Nash has made it easier to manage local deliveries, especially for high-value or high-volume orders like weddings, corporate gifts, and holiday treats.
Today, orders come in through Shopify or the in-store POS, and with Nash, the team can either automatically assign drivers or schedule deliveries in advance.
With Nash, the team has better control, clearer communication, and fewer delivery mishaps. And when something goes wrong, support is responsive and resolution is straightforward.
| Before Nash | With Nash |
|---|---|
| Manual dispatch of every order | Streamlined dispatch with saved addresses and pre-scheduling |
| Copy/pasting data between systems | Centralized delivery management in one easy platform |
| Limited delivery zone (3 miles) | Increased delivery radius (5+ miles) with plans to scale |
| Time-consuming large order management | Confident execution of large orders and gifts |
| Unpredictable third-party delivery support | Trustworthy support and fewer refunds |
The Very Best Cookie is scaling on its own terms with small-batch quality, hands-on customer service, and smarter delivery logistics behind the scenes.