Nash x The Very Best Cookie: Warm Cookie Delivery Made Simple and Scalable
“With Nash, I can trust that my cookies will get there—especially the big orders. That peace of mind is everything.” —Kyrsten Shaw, Founder of The Very Best Cookie
Quick Look: Results at a Glance
- Customer since: 2024
- Lifetime Deliveries with Nash: 210
- Lifetime Delivery Value with Nash: Over $25,000 in cookies delivered
The Very Best Cookie Story
When Kyrsten Shaw started dropping off chocolate chip cookies to friends during the early days of the pandemic, she had no idea it would turn into a full-fledged business. But one homemade Shopify site and a lot of word-of-mouth buzz later, The Very Best Cookie became one of LA’s most beloved cookie shops.
Founded on small batches, personal touches, and unforgettable flavors (think brown butter rice crispy treats or stuffed pistachio “Dubai-style” cookies), the business quickly grew from a kitchen in her parents’ home to a brick-and-mortar store in mid-city Los Angeles.
With no outside investment, The Very Best Cookie has grown organically, building a loyal fan base through Instagram, Food influencers, and real human connection. Today, the brand delivers warm cookies across LA, ships nationwide, and fulfills catering orders for corporate clients, weddings, and Hollywood productions.
The Challenge
Before using Nash, Kyrsten and her team had to:
- Copy and paste Shopify orders into Uber manually
- Coordinate driver dispatch herself
- Deal with delivery errors and untraceable support through third-party platforms
- Absorb the cost of mistakes when delivery mistakes were made
Delivering fresh, warm cookies should feel magical for the customer, but behind the scenes, it was becoming exhausting.
Efficient, reliable delivery is important—especially during the holidays, when 25% of annual revenue comes in.
The Very Best Cookie + Nash
“It’s just more seamless. And I trust it more, especially with our bigger orders.”
Kyrsten first heard about Nash through a referral. What stood out to her was the ability to:
- Seamlessly send deliveries from Shopify to Uber via Nash - no more spreadsheets!
- Easily schedule deliveries in advance
- Assign and track orders with confidence
- Rely on responsive support when delivery issues come up
Because Nash integrates directly with Shopify, the team can manage deliveries and send them to delivery providers without jumping between systems.
This was a major win for a small team juggling in-store, online, and catering orders. Nash has made it easier to manage local deliveries, especially for high-value or high-volume orders like weddings, corporate gifts, and holiday treats.
With Nash, The Very Best Cookie:
- Extended its delivery radius from 3 to 5 miles (and growing)
- Offloaded delivery scheduling during busy seasons
- Enabled custom delivery notes and address tagging for regular customers
- Used tracking links that kept customers in the loop
- Managed large catering orders with fewer headaches
The Result: A Partnership & Delivery Platform for the Future
Today, orders come in through Shopify or the in-store POS, and with Nash, the team can either automatically assign drivers or schedule deliveries in advance.
With Nash, the team has better control, clearer communication, and fewer delivery mishaps. And when something goes wrong, support is responsive and resolution is straightforward.
The Very Best Cookie is scaling on its own terms with small-batch quality, hands-on customer service, and smarter delivery logistics behind the scenes.