Industries
Work order
Field services. The unit of work a technician is dispatched against: a scope, a required skill level, parts, and an appointment window. Unlike a parcel, no two are alike, so the duration and the person qualified to do it have to be read from the order itself before it can be routed.
Where this fits
Vertical-specific patterns shared by the operators Nash serves. BOPIS, click-and-collect, cold chain, ship-from-store, catering windows, multi-marketplace. Each carries operational nuance that Nash absorbs without forcing the operation to bend to the software.