Industries

First-party delivery

Grocery, retail. Delivery run under the grocer's own storefront, brand and customer relationship, whoever drives the van. The order, the shopper data and the decision about who carries each basket stay with the grocer; the capacity can be its own fleet, a 3PL or a courier network. The alternative is a marketplace order, where the platform owns the customer and takes about 10 cents of every order dollar, against a US grocer's net margin of about 2%.

Where this fits

Vertical-specific patterns shared by the operators Nash serves. BOPIS, click-and-collect, cold chain, ship-from-store, catering windows, multi-marketplace. Each carries operational nuance that Nash absorbs without forcing the operation to bend to the software.

Related terms

White-label: Platforms. Operating a service under a customer's brand instead of Nash's. The customer's tracking page, notifications, and driver app all show the customer's logo and colors. Nash powers the orchestration; the customer owns the customer-facing surface.
Direct store delivery: Consumer goods. Delivering straight from a manufacturer's or distributor's own warehouse to each store, often by the reps who also stock shelves and take the next order, rather than through the retailer's distribution center. A DSD route is a sales route too: the plan sets which stores each rep visits, how often and for how long. Most of a rep's day is spent inside the store, so service time and balanced hours across routes matter as much as miles.
Same-day / Next-day: Commerce SLA tiers. Same-day promises delivery within hours of order; next-day promises by end of the following business day. Different cost structures, different network designs, different customer expectations.
Work order: Field services. The unit of work a technician is dispatched against: a scope, a required skill level, parts, and an appointment window. Unlike a parcel, no two are alike, so the duration and the person qualified to do it have to be read from the order itself before it can be routed.
OS&D: Transportation & Logistics. Over, Short & Damaged. The reporting category for shipment discrepancies: arrived with extra units (over), missing units (short), or visible damage (damaged). Triggers claims and adjustment workflows.