Release notes
Dynamic Dispatch with Velocity
Our Dynamic Dispatch tool now evaluates allocation decisions at a deeper level than ever before. These powerful new optimization options give you unprecedented control over how deliveries are assigned and prioritized across your provider network.
Dispatch with Door-to-Door Velocity
Automatically allocate more jobs to your fastest providers for time-sensitive deliveries. Our system now intelligently prioritizes actual performance over provider estimated arrival times, ensuring the quickest possible deliveries for on-demand use cases.
Precision Timing for Catering
Optimize catering deliveries with our new "just right" timing algorithm that rewards providers who arrive neither too early nor too late with more job allocations. Perfect for when timing is critical and food needs to arrive exactly when expected.
Customizable Priority Balance
Configure the relative importance of ETA adherence versus delivery velocity in your allocation algorithm. Specify precise ratios (50/50, 20/80, etc.) to align provider performance metrics with your business objectives and service level agreements.
Personalized Scoring System
Create your own scoring criteria based on the delivery milestones that matter most to your business:
- Penalize late pickups
- Add consequences for inaccurate estimates (early or late)
- Define custom rules to measure provider performance your way
Under the Hood: Logistics Enhancements
🕹️ Control
- Delivery pricing shown is now updated when fee will not be charged
- Enabled keyword search on the refunds page to easily locate specific requests
- CSV upload errors now shown as a banner in the portal for quick visibility
🛒 Promise
- Shopfiy merchants can limit how far in the future customers can request a delivery
📱 Engage
- Courier pickup ETA now visible in tracking link