Smarter Optimization, Multi-Session Agents, and Stronger Driver Tools

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New Features

Optimization & Dispatch

• Optimization Review: A new Review & Dispatch surface in the Optimize Orders drawer separates routes that need attention from those safe to dispatch, with toggleable Table, Map, and Timeline views.
• Replayable optimization workspace: A new portal app lets teams replay past route plans with adjustable parameters to compare outcomes and tune dispatch strategies.

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Nash Agent

• Multi-session Nash Agent: Users can now manage multiple Nash Agent sessions in parallel, making it easier to track several investigations at once.
• Chat cards for Nash objects: Nash Agent now renders driver, order, and route information as rich, in-conversation cards for faster context.
• User-level Agent permissions: Admins can scope Nash Agent access to specific users, giving teams finer-grained governance over who runs AI workflows.

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Driver App

• Route search and filtering: Drivers can search routes by customer name or phone and group routes by merchant for faster trip selection.
• WhatsApp messaging: Drivers can now message customers via WhatsApp directly from the Driver App in addition to SMS.
• Route flags: Dispatchers can flag routes that need attention, making it easier to track and triage problematic deliveries.

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Improvements

API & Webhook Enhancements

• New route.stops_updated webhook event fires whenever a route's stops change, keeping integrations in sync with mid-route adjustments.
• House photos in create-order API: Drivers see a photo of the customer's dropoff location at the stop when a house photo link is included on order creation.
• Delivery status backfill: The status update API now accepts an occurred_at parameter, so integrations can record the real time a status change happened.
• Return condition tracking: Drivers can mark returned items as good or damaged in the Driver App, and each update fires a webhook for downstream systems.

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Portal Refinements

• Redesigned org switcher: A search-first org picker on sign-in and in the sidebar, plus a static sidebar chrome when toggling between main and settings views.
• Type-to-confirm reassignment: A new confirmation dialog protects post-pickup driver reassignments from accidental clicks.

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Driver App Polish

• Redesigned route card: The Driver App route card now shows the delivery window more clearly and groups stops by merchant for at-a-glance trip planning.

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What's Fixed

• Fixed an issue where the optimization results drawer showed the wrong contract when opened from an activity link.
• Portal shift links now use path segments instead of query parameters, so the right shift opens consistently when shared.

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