Operations

Geofencing

A virtual boundary drawn around a place. Crossing it fires an event: arrival at a stop, entry to a zone, a status change, a customer notification. The trigger that turns raw location into an operational signal.

Where this fits

The day-to-day vocabulary of running deliveries. Routes, waves, drops, manifests, ETAs, SLAs. These are the units operators reason in, and the inputs every downstream model needs.

Related terms

Continuous re-optimization: Re-solving the plan as the day unfolds instead of freezing it at dispatch. A cancelled order, a late driver, or a new pickup reshapes the affected routes in place, so the plan tracks reality rather than the morning's assumptions.
Delivery exception: Any deviation from the planned delivery: a missed window, a failed attempt, a wrong address, a damaged item, a refused order. The events an autonomic system is built to catch, diagnose, and resolve before a human has to notice.
Route optimization: Computing the best sequence and assignment of stops across a fleet against live constraints: time windows, vehicle capacity, cost, and traffic. Solved once at plan time it decays by mid-morning, so Nash re-solves it continuously as the day changes.
WISMO: Short for where is my order, the support contact a customer makes when they cannot see their delivery. High WISMO volume is a symptom of poor visibility and loose promises; accurate tracking and tight ETAs are how Nash drives it down.
Delivery costs: The all-in cost to move one delivery from origin to destination, including labor, fuel, vehicle, packaging, exception-handling overhead, and any per-job carrier fee. The denominator behind every cost-per-stop and cost-per-order target. Compresses with route density, batching, and carrier mix.