Industries

Dark store

A retail location that fulfills online orders only, closed to walk-in shoppers. Laid out for speed of pick and dispatch rather than browsing, and a common node behind fast local delivery.

Where this fits

Vertical-specific patterns shared by the operators Nash serves. BOPIS, click-and-collect, cold chain, ship-from-store, catering windows, multi-marketplace. Each carries operational nuance that Nash absorbs without forcing the operation to bend to the software.

Related terms

Micro-fulfillment: Small, often automated fulfillment nodes placed close to demand so the final leg stays short. A structural bet that proximity beats warehouse scale for fast delivery.
Quick commerce: Retail promised in tens of minutes, not days. The operating model behind instant grocery and convenience, where the delivery network is the product rather than a cost of doing business.
Cold chain: Grocery, pharma, restaurants. Temperature-controlled storage and transit for perishables and pharmaceuticals. A break in the chain (a 30-minute warm window during a handoff) damages the product, breaks the SLA, and in regulated categories, breaks the law.
Pick-and-pack: Grocery, retail, 3PL. The warehouse step where humans (or robots) pull individual items from inventory and assemble them into the order. The first leg of fulfillment, before anything moves outside the building.
Hyperbatching: Grocery. Routing many orders together with smart sequencing to maximize delivery density without breaking promise windows. Where simple batching pairs two orders, hyperbatching weighs cost, capacity, time-to-door, and SLA risk across many orders at once.