Scores credential gates against live tech availability for every dispatch.
ActiveFIELD SERVICES
Right tech. Right parts. Right time.
Dispatch the right technician with the right parts, and hold the appointment window every time. Nash runs above your existing FSM, scoring every job against certification, parts readiness, and the customer's window before anyone leaves the depot.
THREE GATES, ONE DECISION
Tech, parts, and window gate the same dispatch decision.
Most field-service tooling resolves these in sequence: certify the tech, then check inventory, then negotiate a window. Nash scores all three together, on every job, before the dispatch goes out.
Inventory, the van, the job
The job fails before it starts when the parts aren't there.
The window the customer chose is the only fixed point. Nash builds backwards from it: certification, inventory, route, vehicle. By Saturday morning, every constraint has resolved before the van leaves the depot.
Capacity, modeled
Customers only see the windows the operation can keep.
You set the capacity; Nash holds it. Each block on the calendar is a real fulfillable slot — once it's full, the storefront stops offering it. The schedule never overruns what the day can actually deliver.
Service windows
Branch / region
Apr 27 · May 3 2026
April
Mon
27
April
Tue
28
April
Wed
29
April
Thu
30
May
Fri
1
May
Sat
2
May
Sun
3
Skill, certification, availability
Certification gates the dispatch, every time.
Internal techs, subcontractors, and specialty providers all evaluate against the same gate: certification, trade match, equipment, live reliability, cost, and the customer's window. Nash scores every eligible resource per dispatch and reroutes before the job is at risk. Your contractor agreements and rate cards stay in place.
Dispatch strategies
Strategies
HVAC residential
Dynamic. Nash scores every eligible technician per dispatch on certification, proximity, and the customer's window. The winner takes the call.
Mode
Dynamic. Live scoring per dispatch. Each tech is scored on EPA 608, NATE certification, distance to site, and parts-on-truck. No fixed share, no manual ranking. Re-evaluates on every order.
Pools
Guardrails
92%
$11.50
10 min
The customer's view
Operators ship the dispatcher's view to the customer's phone.
Live ETA, the technician on the way, the parts on the truck, signature captured at the door. The customer sees the same dispatch decision the operator just acted on — tech credentials, arrival window, parts manifest. No downstream summary.
How it holds
Powered by the Agentic Intelligence Layer
Every job makes the next one easier to get right.
Five agents watch the signals only field service operators care about: skill match, parts sync, window hold, surge prediction, closeout. New operators inherit the intelligence on day one.
Confirms parts inventory against the day's job sheet before vans leave the depot.
RestingWatches running schedules for slippage and rebalances the day before the customer's window slips.
RestingForecasts demand peaks and pre-allocates subcontractor capacity before the call lands.
RestingConfirms signature, photo, and FSM writeback. Flags exceptions before the customer calls.
RestingOnboarding
Live in weeks. Compounds from there.
Plugs into your OMS, WMS, store inventory system, TMS, and provider contracts. Single market, channel, or fleet live in weeks. Forward‑deployed engineers sit with your team during onboarding.
01
Connect
Link to OMS, WMS, store inventory, TMS, and provider contracts. Snap into the systems you already run.
02
Orchestrate
Score every order against every modality, every minute. Live across your fleet, 3PLs, gig partners, two-person crews, and contracted carriers.
03
Compound
Every dispatch teaches the system. The metric you live by trends in the right direction, week after week.
Results, delivered.
Talk to Nash>99%
Delivery success
20%
Cost reduction
+15
NPS gain
100M+
Deliveries