Nash Recognized as a Representative Vendor in the 2025 Gartner® Market Guide for Last-Mile Delivery Technology
If you are evaluating last-mile delivery technology or reassessing your current approach, the 2025 Gartner® Market Guide for Last-Mile Delivery Technology provides a clear, objective view of the market and the capabilities shaping its next phase.
Last-mile delivery has become the most critical and complex layer of modern logistics.
Customer expectations continue to rise. Delivery networks are more fragmented than ever. Cost pressure is intensifying across every operational workflow. Traditional logistics environments often rely on disconnected technology stacks, limited routing tools, and manual coordination across internal fleets and third-party providers. In the 2025 Gartner® Market Guide for Last-Mile Delivery Technology, Gartner outlines how this model is changing and why delivery orchestration is now becoming central to enterprise strategy.
We are proud to share that Nash has been recognized as a Representative Vendor in the 2025 Gartner® Market Guide for Last-Mile Delivery Technology.
Key Signals from the 2025 Gartner® Market Guide
The Market Guide provides an objective view of how the last-mile delivery landscape is evolving and what enterprises should prioritize as they prepare for 2026 and beyond.
Several major shifts are shaping the market:
Customer experience becomes the top priority
The 2025 Gartner Future of Logistics Survey shows that improving customer experience through offering more service choices (39%) and increasing the digitalization of processes and offerings (35%) are the primary priorities for logistics functions over the next five years.
Delivery orchestration replaces basic routing
While some vendors have expanded their application offerings, most do not yet offer all the capabilities required to fully support all last-mile fulfillment processes and delivery service offerings.
AI shifts from experimentation to mandate
Adopting generative AI (GenAI) and other forms of artificial intelligence is the top supply chain technology-funded initiative. Agentic AI capabilities are one of the main focuses of last-mile delivery (LMD) vendors in current roadmap plans.
Included in the report:
- Key requirements and trends shaping the last-mile technology landscape
- Capabilities Gartner identifies as critical for modern delivery operations
- How enterprises are using orchestration and AI to reduce cost-to-serve and increase revenue
- How leading organizations are preparing for 2026 delivery complexity